Privacy policy

1) Introduction and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data is any data with which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is QMS Medicosmetics GmbH, Helenestrasse 62, 46537 Dienslaken, Germany, Tel.: +49 7663 603 99 00, E-Mail: headoffice@qmsmedicosmetics.com. The controller for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

1.3 The controller has appointed a data protection officer, who can be reached as follows: "QMS Medicosmetics GmbH, Siemensstrasse 11, 79331 Teningen, dataprotection@qmsmedicosmetics.com, Phone: + 49 7663 6039900"

2) Data Collection When Visiting Our Website

2.1 When you use our website purely for informational purposes, that is, if you do not register or otherwise provide us with information, we only collect the data that your browser transmits to the server of the website (so-called “server log files”). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

Our visited website
Date and time at the time of access
Amount of data sent in bytes
Source/reference from which you reached the page
Browser used
Operating system used
IP address used (if applicable: in anonymized form)

The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. There is no disclosure or other use of the data. However, we reserve the right to subsequently check the server log files if there are concrete indications of unlawful use.

2.2 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the controller). You can recognize an encrypted connection by the character string “https://” and the lock symbol in your browser’s address bar.

3) Hosting & Content Delivery Network

3.1 Shopify

For hosting our website and displaying the page content, we use the system of the following provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (“Shopify”)

Data is also transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada

All data collected on our website is processed on the provider’s servers. We have concluded a data processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorized disclosure to third parties.

In the case of data transfer to Canada, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

3.2 Cloudflare

We use a content Delivery network of the following provider: Cloudflare Inc., 101 Townsend St. San Francisco, CA 94107, USA

This service enables us to deliver large media files such as graphics, page content, or scripts more quickly via a network of regionally distributed servers. Processing is carried out to safeguard our legitimate interest in improving the stability and functionality of our website in accordance with Art. 6 para. 1 lit. f GDPR. We have concluded a data processing agreement with the provider, which ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, based on an adequacy decision by the European Commission, ensures compliance with the European level of data protection.

4) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your device. Some of these cookies are automatically deleted after you close your browser (so-called "session cookies"), while others remain on your device for a longer period and enable the saving of page settings (so-called "persistent cookies"). In the latter case, you can find the storage duration in the overview of your web browser's cookie settings.

If personal data are also processed by individual cookies used by us, processing is carried out either for the performance of the contract in accordance with Art. 6 para. 1 lit. b GDPR, on the basis of your consent in accordance with Art. 6 para. 1 lit. a GDPR, or to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and efficient design of the website visit in accordance with Art. 6 para. 1 lit. f GDPR.

You can configure your browser so that you are informed about the setting of cookies and can decide individually whether to accept them, or exclude the acceptance of cookies for specific cases or in general.

Please note that if you do not accept cookies, the functionality of our website may be limited.

5) Contacting Us

5.1 Own Review Reminder

Exclusively based on your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR, we use your email address for a one-time reminder to submit a review of your order. You can revoke your consent at any time by sending a message to the data controller.

5.2 When contacting us (e.g. via contact form or email), personal data will be processed exclusively for the purpose of handling and responding to your inquiry and only to the extent necessary for this purpose.

The legal basis for processing this data is our legitimate interest in responding to your inquiry in accordance with Art. 6 para. 1 lit. f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted when it can be inferred from the circumstances that the relevant matter has been conclusively clarified and provided that there are no statutory retention obligations.

6) Data processing when opening a Customer Accounts

In accordance with Art. 6 para. 1 lit. b GDPR, personal data is collected and processed to the extent necessary when you provide it to us upon opening a customer account. The data required to open an account can be found in the input mask of the relevant form on our website.

You may delete your customer account at any time by sending a message to the above-mentioned address of the controller. After your customer account has been deleted, your data will be erased, provided that all contracts concluded via it have been fully processed, there are no statutory retention periods to the contrary, and there is no legitimate interest on our part in further storage.

7) Use of Customer Data for Direct Marketing

7.1 Subscription to our Email Newsletter

If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information required to send the newsletter is your email address. Providing additional data is voluntary and will be used to address you personally. For newsletter distribution, we use the so-called double opt-in procedure to ensure that you only receive newsletters once you have expressly confirmed your consent to receive newsletters by clicking on a verification link sent to the specified email address.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 para. 1 lit. a GDPR. In this process, we store the IP address entered by your Internet Service Provider (ISP) as well as the date and time of registration, in order to be able to trace possible misuse of your email address at a later date. The data collected by us during newsletter registration is used strictly for the intended purpose.

You can unsubscribe from the newsletter at any time via the link provided for this purpose in the newsletter or by notifying the controller named at the beginning. After successful unsubscription, your email address will be promptly deleted from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to further data use that is permitted by law and about which we inform you in this statement.

7.2 Klaviyo

The dispatch of our email newsletters and other promotional email communications is carried out by this provider: Klaviyo, Inc., 125 Summer St., Ste 600, Boston, MA 02110, USA

Based on our legitimate interest in effective and user-friendly email marketing, we transfer the data you provided during registration to this provider in accordance with Art. 6 para. 1 lit. f GDPR, so that they can carry out the email dispatch on our behalf.

Subject to your express consent in accordance with Art. 6 para. 1 lit. a GDPR, the provider also performs a statistical evaluation of email campaigns using web beacons or tracking pixels in the emails sent, which can measure open rates and specific interactions with the content of the newsletter. Device information (e.g., time of access, IP address, browser type, and operating system) is also collected and evaluated, but not merged with other data sets.

You can revoke your consent to email tracking at any time with Revoke effect for the future.

We have concluded a data processing agreement with the provider, which protects the data of our website visitors and prohibits disclosure to third parties.

7.3 Cart reminders by email

If you abandon your purchase with us before completing the order, you have the option to receive a one-time reminder of the contents of your virtual shopping cart by email.

The only mandatory information required to send this reminder is your email address. Providing further data is voluntary and may be used to address you personally. For sending emails, we use the so-called double opt-in procedure, which ensures that you will only receive a notification after you have explicitly confirmed your consent by clicking a verification link sent to the specified email address.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 para. 1 lit. a GDPR for sending a cart reminder. In this context, we store the IP address assigned by your Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your email address at a later time. The data collected by us during registration for our email notification service is used strictly for its intended purpose.

You can unsubscribe from cart reminders at any time by notifying the responsible party named at the beginning. After successful unsubscription, your email address will be immediately deleted from our dedicated distribution list, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

7.4 Advertising by postal mail
On the basis of our legitimate interest in personalized direct advertising, we reserve the right to store your first and last name, your postal address and—if we have received this additional information from you within the scope of the contractual relationship—your title, academic degree, year of birth, and your professional, industry, or business designation in accordance with Art. 6 para. 1 lit. f GDPR and to use them for sending interesting offers and information about our products by postal mail.
You can object to the storage and use of your data for this purpose at any time by contacting us.

8) Data processing for order fulfillment

8.1 Insofar as it is necessary for contract processing for delivery and payment purposes, the personal data collected by us will be passed on to the commissioned transport company and the commissioned credit institution in accordance with Art. 6 para. 1 lit. b GDPR.

If, on the basis of a corresponding contract, we owe you updates for goods with digital elements or for digital products, we process the contact details you provided when placing the order in order to inform you within the scope of our legal information obligations in accordance with Art. 6 para. 1 lit. c GDPR to inform you personally. Your contact details will be strictly used for notifications about updates owed by us and will only be processed by us to the extent necessary for this specific information.

For processing your order, we also cooperate with the following service provider(s), who support us in whole or in part in the execution of concluded contracts. Certain personal data will be transmitted to these service providers in accordance with the following information.

8.2 Use of payment service providers (payment services)

- Apple Pay

If you choose the payment method “Apple Pay” of Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, the payment processing takes place via the “Apple Pay” function of your device operated with iOS, watchOS, or macOS by charging a payment card stored in “Apple Pay.” Apple Pay uses security features integrated into your device’s hardware and software to protect your transactions. To authorize a payment, it is therefore necessary to enter a code previously set by you and to verify using the “Face ID” or “Touch ID” function of your device.

For the purpose of payment processing, the information you provided during the ordering process, along with details about your order, will be transmitted to Apple in encrypted form. Apple then encrypts this data again with a developer-specific key before the data is transmitted to the payment service provider of the payment card stored in Apple Pay for payment processing. The encryption ensures that only the website through which the purchase was made can access the payment data. After the payment is made, Apple sends your device account number and a transaction-specific, dynamic security code to the originating website to confirm successful payment.

If personal data is processed during the described transmissions, the processing is carried out exclusively for the purpose of payment processing in accordance with Art. 6(1)(b) GDPR.

Apple stores anonymized transaction data, including the approximate purchase amount, the approximate date and time, and whether the transaction was successfully completed. Anonymization completely excludes any personal reference. Apple uses the anonymized data to improve “Apple Pay” and other Apple products and services.

If you use Apple Pay on your iPhone or Apple Watch to complete a purchase you made via Safari on your Mac, the Mac and the authorization device communicate via an encrypted channel on Apple’s servers. Apple does not process or store any of this information in a format that can identify you personally. You can disable the ability to use Apple Pay on your Mac in your iPhone settings. Go to “Wallet & Apple Pay” and deactivate “Allow payments on Mac.”

Further information on data protection with Apple Pay can be found at the following Internet address: https://support.apple.com/de-de/HT203027
- bancontact

One or more online payment methods from the following provider are available on this website: Bancontact Payconiq Company, Rue d'Arlon 82, 1040 Brussels, Belgium

If you select a payment method from this provider that requires you to pay in advance (such as credit card payment), your payment data provided during the ordering process (including name, address, bank and card information, currency, and transaction number), as well as information about the contents of your order, will be transmitted to them in accordance with Art. 6 (1) (b) GDPR. Your data will be disclosed in this case exclusively for the purpose of payment processing with the provider and only to the extent necessary for this purpose.
- EPS transfer

One or more online payment methods from the following provider are available on this website: PSA Payment Services Austria GmbH, Handelskai 92, Gate 2, 1200 Vienna, Austria

If you choose the "Google Pay" payment method from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), payment processing will be carried out via the "Google Pay" application on your mobile device running at least Android 4.4 ("KitKat") and equipped with NFC functionality, by charging a payment card stored in Google Pay or another verified payment system (e.g., PayPal). To authorize a Google Pay payment of more than €25, your mobile device must first be unlocked using the verification method set up (such as facial recognition, password, fingerprint, or pattern).

For the purpose of payment processing, the information you provide during the ordering process, along with information about your order, will be transmitted to Google. Google then forwards the payment information stored in Google Pay in the form of a one-time transaction number to the originating website, which is used to verify that payment has been made. This transaction number contains no information about the actual payment data of your payment methods stored in Google Pay, but is generated and transmitted as a one-time valid numeric token. For all transactions via Google Pay, Google acts solely as an intermediary for the payment process. Execution of the transaction takes place exclusively between the user and the originating website by charging the payment method stored in Google Pay.

If personal data is processed in the described transmissions, processing is carried out exclusively for the purpose of payment processing in accordance with Art. 6 (1) (b) GDPR.

Google reserves the right to collect, store, and evaluate certain transaction-specific information for each transaction made via Google Pay. This includes the date, time, and amount of the transaction, merchant location, and -description, a description of the purchased goods or services provided by the merchant, photos you have attached to the transaction, the name and email address of the seller and buyer or sender and recipient, the payment method used, your description of the reason for the transaction, as well as, if applicable, the offer associated with the transaction.

According to Google, this processing is carried out exclusively in accordance with Art. 6(1)(f) GDPR on the basis of the legitimate interest in proper accounting, verification of transaction data, and the optimization and maintenance of the Google Pay service.

Google also reserves the right to combine the processed transaction data with other information collected and stored by Google when using other Google services.

The terms of use for Google Pay can be found here:

https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=de
Further information on data protection with Google Pay can be found at the following web address:
https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=de
- iDeal

This website offers one or more online payment methods from the following provider: Currence Holding BV, Beethovenstraat 300 Amsterdam, Netherlands

If you select a payment method from the provider where you pay in advance (such as credit card payment), the payment data you provided during the order process (including name, address, bank and card information, currency, and transaction number) as well as information about the content of your order will be forwarded to this provider in accordance with Art. 6(1)(b) GDPR. The transfer of your data in this case takes place exclusively for the purpose of payment processing with the provider and only to the extent necessary for this purpose.
- Klarna

This website offers one or more online payment methods from the following provider: Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden

If you select a payment method where the provider pays in advance (such as invoice or installment purchase or direct debit), you will also be asked during the order process to provide certain personal data (first and last name, street, house number, postal code, city, date of birth, email address, telephone number, and, if applicable, data for an alternative payment method).

To safeguard our legitimate interest in determining the creditworthiness of our customers, this data will be forwarded by us to the provider in accordance with Art. 6(1)(f) GDPR for the purpose of a credit check. The The provider checks, based on the personal data you have provided as well as other data (such as shopping cart, invoice amount, order history, payment experiences), whether the payment method you have selected can be granted with regard to payment and/or default risks.

For the decision within the scope of the application review, in addition to provider-internal criteria according to Art. 6 para. 1 lit. f GDPR, identity and creditworthiness information from the following credit agencies may be included:

https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies

The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, among other things, but not exclusively, address data.

You may object to this processing of your data at any time by sending a message to us or to the provider. However, the provider may still be entitled to process your personal data if this is necessary for the contractual payment processing.
- Paypal

One or more online payment methods from the following provider are available on this website: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

If you select a payment method from the provider where you pay in advance, your payment data provided during the order process (including name, address, bank and card information, currency, and transaction number) as well as information about the content of your order will be transmitted to the provider in accordance with Art. 6 para. 1 lit. b GDPR. Your data will be transferred in this case exclusively for the purpose of payment processing with the provider and only to the extent necessary for this purpose.

If you select a payment method for which we pay in advance, you will also be asked during the order process to provide certain personal data (first and last name, street, house number, postal code, city, date of birth, email address, telephone number, if applicable, data on an alternative means of payment).

In such cases, to safeguard our legitimate interest in determining your creditworthiness, this data will be forwarded by us to the provider for the purpose of a credit check in accordance with Art. 6 para. 1 lit. f GDPR. The provider checks, based on the personal data you have provided as well as other data (such as shopping cart, invoice amount, order history, payment experiences), whether the payment method you have selected can be granted with regard to payment and/or default risks.

One or more online payment methods from the following provider are available on this website: Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

If you select a payment method from the provider that requires you to pay in advance (such as credit card payment), your payment data provided during the ordering process (including name, address, bank and card information, currency, and transaction number) as well as information about the contents of your order will be transmitted to the provider in accordance with Art. 6 (1) lit. b GDPR. The transfer of your data in this case takes place exclusively for the purpose of payment processing with the provider and only to the extent necessary for this purpose.

9) Online Marketing

Webgains Affiliate

We participate in the affiliate program of the following provider: ad pepper media GmbH, FrankenStraße 150C, 90461 Nuremberg, Germany

In this context, we have placed links on our website that lead to offers on the provider's websites or those of third parties („partner sites“).

To measure the success of an affiliate link, to evaluate orders generated via such a link, and for the corresponding settlement of commission payments, the provider uses cookies and/or comparable technologies, which are generally set on the partner sites and for which we are not responsible in terms of data protection law. In this process, the provider regularly processes the IP address and, if applicable, other device information.

All processing described above, in particular the reading or storing of information on the device you are using, will only take place if you have given your express consent in accordance with Art. 6 (1) lit. a GDPR. You can revoke your consent at any time with effect for the future by using the cookie consent management options on the partner sites.

10) Web Analytics Services

10.1 Google Analytics 4

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which enables analysis of your use of our website.

By default, when visiting the website, Google Analytics 4 sets cookies that are stored as small text blocks on your device and collect certain information. This information also includes your IP address, which, however, is truncated by Google by the last digits to exclude direct personal identification.

The information is transmitted to servers operated by Google and further processed there. This may also involve transfers to Google LLC, based in the USA.

Google uses the information collected on our behalf to evaluate your use of the website, to compile reports on website activity for us, and to provide other services related to website and internet usage. The IP address transmitted by your browser as part of Google Analytics and truncated will not be merged with other data from Google. The data collected as part of the use of Google Analytics 4 will be stored for a period of two months and then deleted.

All processing described above, in particular the setting of cookies on the device used Terminal device, will only take place if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR.
Without your consent, Google Analytics 4 will not be used during your visit to our website. You can revoke your consent at any time with effect for the future. To exercise your right of revocation, please deactivate this service via the "Cookie Consent Tool" provided on the website.

We have entered into a data processing agreement with Google, which ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties.

Further legal information on Google Analytics 4 can be found at https://business.safety.google/intl/de/privacy/, https://policies.google.com/privacy?hl=de&gl=de and at https://policies.google.com/technologies/partner-sites

Demographic Characteristics
Google Analytics 4 uses the special function "demographic characteristics" and can thereby create statistics that provide information about the age, gender and interests of website visitors. This is done by analyzing advertising and information from third-party providers. This allows target groups for marketing activities to be identified. However, the collected data cannot be assigned to any specific person and is deleted after a storage period of two months.

Google Signals
As an extension to Google Analytics 4, Google Signals can be used on this website to generate cross-device reports. If you have enabled personalized ads and linked your devices to your Google account, Google may, subject to your consent to the use of Google Analytics in accordance with Art. 6 para. 1 lit. a GDPR, analyze your usage behavior across devices and create database models, including cross-device conversions. We do not receive any personal data from Google, only statistics. If you wish to stop cross-device analysis, you can disable the "Personalized Advertising" function in your Google account settings. To do so, follow the instructions on this page: https://support.google.com/My-Ad-Center-Help/answer/12155764?hl=de
Further information on Google Signals can be found at the following link: https://support.google.com/analytics/answer/7532985?hl=de

UserIDs
As an extension to Google Analytics 4, the "UserIDs" function can be used on this website. If you have consented to the use of Google Analytics 4 in accordance with Art. 6 para. 1 lit. a GDPR, have set up an account on this website, and log in to this account on different devices, your activities, including conversions, can be analyzed across devices.

Collection of user-provided data
To improve the analysis results for users whose contact details we have obtained in the course of business or business-like relationships, we use the function "Collection of user-provided data" provided data".
Subject to your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR, we transmit one or more files containing customer data aggregated to your person (primarily email address and telephone number) electronically to Google as part of this function. Google does not gain access to clear data, but instead encrypts the information in the customer files automatically during the transmission process using a special algorithm. The encrypted information can then only be used by Google to match it to existing Google accounts set up by the data subjects.
This processing serves to refine measurement data, improves cross-device user tracking, and enables the integration of analytical results into Google Ads advertising personalization and conversion tracking functions.
You can revoke your consent at any time with effect for the future. Further information on Google's data protection measures regarding the transmission of customer data can be found here: https://support.google.com/google-ads/answer/6334160?hl=de&ref_topic=10550182

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection on the basis of an adequacy decision by the European Commission.

10.2 Google Tag Manager

This website uses the "Google Tag Manager," a service provided by the following provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: "Google").

The Google Tag Manager provides a technical foundation for bundling various web applications, including tracking and analytics services, and for calibrating, controlling, and linking them to conditions via a unified user interface. The Google Tag Manager itself does not store or read any information on user devices. Nor does the service conduct any independent data analysis. However, when a page is accessed, your IP address is transmitted to Google via the Google Tag Manager and may be stored there. Transmission to servers of Google LLC. in the USA is also possible.

This processing is carried out only if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. Without this consent, Google Tag Manager will not be used during your visit to the website. You can revoke your consent at any time with effect for the future. To exercise your revocation, please deactivate this service in the “Cookie Consent Tool” provided on the website.

We have concluded a data processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorized disclosure to third parties.

Further legal information on Google Tag Manager can be found at https://business.safety.google/intl/de/privacy/ and https://policies.google.com/privacy?hl=de&gl=de

10.3 Microsoft Clarity

This website uses the web analytics service of the following provider: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399 USA

With the help of cookies and/or comparable technologies (tracking pixels, web beacons, algorithms for reading device and browser information), the service collects and stores pseudonymized visitor data, including information about the device used such as IP address and browser information, in order to evaluate them for statistical analyses of user behavior on our website and to create pseudonymized usage profiles. This makes it possible, among other things, to analyze movement patterns (so-called heatmaps), which show the duration of page visits as well as interactions with page content (e.g., text entries, scrolling, clicks, and mouse-overs). Pseudonymization generally excludes direct personal identification. There is no merging with other data collected in a way that could identify you personally.

All processing activities described above, in particular the reading or storage of information on the device used, are only carried out if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time with effect for the future by deactivating this service in the “cookie consent tool” provided on the website.

We have concluded a data processing agreement with the provider, which ensures the protection of the data of our website visitors and prohibits unauthorized disclosure to third parties.

10.4 Shopify Analytics

This website uses the web analytics service of the following provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

Data is also transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada

All processing activities described above, in particular the reading or storage of information on the device used, are only carried out if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time with Revoke effectiveness for the future by deactivating this service in the “Cookie Consent Tool” provided on the website.

We have entered into a data processing agreement with the provider, which protects the data of our website visitors and prohibits disclosure to third parties.

For data transfers to Canada, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

11) Retargeting/Remarketing and Conversion Tracking

11.1 Meta Pixel with Advanced Data Matching

Within our online offering, we use the "Meta Pixel" service in advanced data matching mode from the following provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Meta")

If a user clicks on an advertisement placed by us on Facebook or Instagram, the URL of our linked page is extended by a parameter using "Meta Pixel." This URL parameter is then entered into the user's browser after redirection by a cookie set by our linked page itself. In addition, this cookie collects specific customer data such as the email address, which we collect on our website linked to the Facebook or Instagram ad during processes such as purchases, account logins, or registrations (advanced data matching). The cookie is then read out and enables the transfer of the data, including the specific customer data, to Meta.

We use "Meta Pixel" with advanced data matching to make our advertisements (so-called "ads") on Facebook and/or Instagram more effective and to ensure that they correspond to the interests of users or have certain characteristics (e.g., interests in specific topics or products determined based on the websites visited), which we transmit to Meta (so-called "Custom Audiences").

Furthermore, we analyze the effectiveness of our advertisements by tracking whether users were redirected to our website after clicking on an ad (conversion). Compared to the standard version of "Meta Pixel," the advanced data matching function helps us better measure the effectiveness of our advertising campaigns by capturing more attributed conversions.

All transmitted data is stored and processed by Meta, so that it can be assigned to the respective user profile and Meta can use the data for its own advertising purposes in accordance with Meta's data usage policy (https://www.facebook.com/about/privacy/). The data may enable Meta and its partners to display ads on and outside of Facebook.

All of the above processing activities, in particular the setting of cookies for reading information on the device used, are carried out only if you have given us your express consent in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time with effect for the future by deactivating this service in the “Cookie Consent Tool” provided on the website.

We have entered into a data processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorized disclosure to third parties.

The information generated by Meta is generally transmitted to a server of Meta is transferred and stored there; in this context, it may also be transmitted to servers of Meta Platforms Inc. in the USA.

11.2 Adform

This website uses retargeting technology from the following provider: Adform Germany GmbH, Großer Burstah 50-52, 20457 Hamburg, Germany

This enables us to specifically target visitors to our website with personalized, interest-based advertising who have already shown interest in our shop and our products. The display of the advertising materials is based on a cookie-based analysis of past and current usage behavior.

In cases involving retargeting technology, a cookie is stored on your computer or mobile device to collect pseudonymized data about your interests and thus tailor advertising individually to the stored information. These cookies are small text files that are stored on your computer or mobile device. This means you will be shown advertising that is very likely to match your product and information interests.

All of the processing operations described above, particularly the setting of cookies for reading information on the device used, will only be carried out if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. Without this consent, retargeting technology will not be used during your visit to the site.

You can withdraw your consent at any time with effect for the future. To exercise your withdrawal, please deactivate this service in the "Cookie Consent Tool" provided on the website.

11.3 Google Ads Remarketing

This website uses retargeting technology from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

For this purpose, Google sets a cookie in the browser of your device, which, by means of a pseudonymous cookie ID and based on the pages you visit, automatically enables interest-based advertising. Further data processing only takes place if you have agreed with Google that your internet and app browsing history will be linked by Google to your Google account and information from your Google account will be used to personalize ads you view on the web. If, in this case, you are logged into Google during your visit to our website, Google uses your data together with Google Analytics data to create and define audience lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google with Google Analytics data to form audiences. As part of the use of Google Ads Remarketing, personal data may also be transferred to the servers of Google LLC. in the USA.

All of the processing operations described above, particularly the setting of cookies for reading information on the device used, will only be carried out if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. Without this consent, the use of Retargeting technology during your visit to our site.

You can withdraw your consent at any time with effect for the future. To exercise your withdrawal, please deactivate this service in the "Cookie Consent Tool" provided on the website.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, based on an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

Details on the processing initiated by Google and on how Google handles data from websites can be found here: https://policies.google.com/technologies/partner-sites

Further information on Google's privacy policies can be found here: https://business.safety.google/intl/de/privacy/ and https://www.google.de/policies/privacy/

11.4 Taboola

This website uses retargeting technology from the following provider: Taboola Inc., 16 Madison Square West 7th Floor, New York, NY 10010, USA

This enables us to specifically target visitors to our website with personalized, interest-based advertising who have already shown interest in our shop and our products. The display of advertising materials is based on a cookie-based analysis of previous and current usage behavior.

In cases of retargeting technology, a cookie is stored on your computer or mobile device to collect pseudonymized data about your interests and thus adapt advertising individually to the stored information. These cookies are small text files that are stored on your computer or mobile device. This way, you are shown advertising that is highly likely to match your product and information interests.

All processing described above, in particular the setting of cookies for reading information on the device used, will only be carried out if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. Without this consent, the use of retargeting technology during your visit to our site will not take place.

You can withdraw your consent at any time with effect for the future. To exercise your withdrawal, please deactivate this service in the "Cookie Consent Tool" provided on the website.

For the transfer of data to the USA, the provider relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European level of data protection.

11.5 Google Ads Conversion Tracking

This website uses the online advertising program "Google Ads" and, within the scope of Google Ads, the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google").

We use the services of Google Ads to draw attention to our attractive offers on external websites with the help of advertising materials (so-called Google Adwords). In relation to the data from the advertising campaigns, we can determine how successful the individual advertising measures are. Our aim is to show you advertising that is of interest to you, to make our website more interesting for you and to achieve a fair calculation of the advertising costs incurred.

The cookie for conversion tracking is set when a user clicks on a Google Ads advertisement. Cookies are small text files that are stored on your device. These cookies generally expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user has clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. Cookies therefore cannot be tracked across the websites of Google Ads customers. The information obtained using the conversion cookie is used to create conversion statistics for Google Ads customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that could personally identify users.

As part of the use of Google Ads, personal data may also be transmitted to the servers of Google LLC. in the USA.

Details regarding the processing initiated by Google Ads Conversion Tracking and Google's handling of data from websites can be found here: https://policies.google.com/technologies/partner-sites

All of the above-described processing, particularly the setting of cookies for reading information on the device used, will only be carried out if you have given us your express consent in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time with effect for the future by deactivating this service in the “Cookie Consent Tool” provided on the website.

You can also permanently object to the setting of cookies by Google Ads Conversion Tracking by downloading and installing the browser plug-in from Google available at the following link:
https://support.google.com/My-Ad-Center-Help/answer/12155656?hl=de

To address users whose data we have received in the context of business or business-like relationships with even more interest-based advertising, we use a customer match function within Google Ads. For this purpose, we electronically transmit one or more files with aggregated customer data (primarily email addresses and telephone numbers) to Google. Google does not gain access to plain data but encrypts the information in the customer files automatically during the transmission process using a special algorithm. The encrypted information can then only be used by Google to match it to existing Google accounts that the data subjects have set up. This enables personalized advertising to be displayed across all Google services linked to the respective Google account.

The transmission of customer data to Google only takes place if you have given us your express consent in accordance with Art. 6 para. 1 lit. a GDPR. This consent you can revoke your consent at any time with effect for the future. Further information on Google's data protection measures in relation to the Customer Match function can be found here: https://support.google.com/google-ads/answer/6334160?hl=de&ref_topic=10550182
Google's privacy policy can be viewed here: https://business.safety.google/intl/de/privacy/ and https://www.google.de/policies/privacy/

11.6 Taboola Pixel

This website uses the conversion tracking technology of the following provider: Taboola Inc., 16 Madison Square West 7th Floor, New York, NY 10010, USA

If you have reached our website via an advertisement on the provider's domain, the success of the advertisement can be tracked with the help of cookies and/or comparable technologies (tracking pixels, web beacons, pings or HTTP requests).

For this purpose, certain device and browser information, including your IP address if applicable, is read out via the tracking technology in order to record and evaluate predefined user actions by us (e.g., completed transactions, leads, search queries on the website, views of product pages). This enables the creation of statistics on user behavior on our website after being redirected from an advertisement, which serve to optimize our offering.
All of the processing described above, in particular the setting of cookies to read information on the device used, will only be carried out if you have given us your express consent pursuant to Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time with effect for the future by deactivating this service in the "cookie consent tool" provided on the website.

We have concluded a data processing agreement with the provider, which ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties.

12) Site functionalities

12.1 Youtube

This website uses plugins for displaying and playing videos from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transmitted to: Google LLC., USA

When you access a page of our website that contains such a plugin, your browser establishes a direct connection to the provider's servers at the latest when the video is played in order to load the content. In this process, certain information, including your IP address, is transmitted to the provider.

If playback of embedded videos is started via the plugin, the provider also uses cookies to collect information about user behavior, create playback statistics, and prevent abusive behavior.

If you are logged into a user account with the provider during your visit to our site, your data will be directly associated with your account when you click on a video assigned. If you do not wish to have the assignment linked to your account, you must log out before activating the playback button.

All of the aforementioned processing, in particular the setting of cookies for reading information on the device used, will only take place if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. You may withdraw your consent at any time with effect for the future by deactivating this service via the “cookie consent tool” provided on the website.

12.2 OpenStreetMap

This website uses an online map service from the following provider: OpenStreetMap Foundation, St John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS, UK

The online map service is a tool for displaying interactive (land) maps to visually present geographical information. By using this service, our location is shown to you and any possible geolocation is facilitated.

As soon as you access those subpages in which the provider’s map is integrated, information about your use of our website (such as your IP address) is transmitted to the provider’s servers and stored there.

The processing of your personal data is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in the needs-based design of our website. If you do not agree to the future transmission of your data to the provider, you have the option to completely deactivate the provider’s online map service by disabling JavaScript in your browser. The online map service on this website can then no longer be used.

Where legally required, we have obtained your consent for the processing of your data as described above in accordance with Art. 6 para. 1 lit. a GDPR. You may withdraw your consent at any time with effect for the future. To exercise your withdrawal, please follow the above-described option for lodging an objection.

In the event of data transmission to the provider’s location, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

12.3 Google Web Fonts

This site uses so-called web fonts from the following provider for the uniform display of fonts: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

When you access a page, your browser loads the required web fonts into its browser cache to display texts and fonts correctly and establishes a direct connection to the provider’s servers. Certain browser information, including your IP address, is transmitted to the provider in this process.

Data may also be transmitted to: Google LLC, USA

The processing of personal data in the course of establishing a connection with the provider of the fonts is carried out only if you have given us your explicit consent in accordance with Art. 6 para. 1 lit. a GDPR. You may withdraw your consent at any time with effect for the future by deactivating this service via the website deactivate the provided “Cookie Consent Tool”. If your browser does not support web fonts, a standard font from your computer will be used.

Further information on Google’s privacy policy can be found here: https://business.safety.google/intl/de/privacy/

12.4 SurveyMonkey

For conducting surveys or online forms, we use the services of the following provider: Momentive Europe UC, 2nd Floor, 2 Shelbourne Buildings, Shelbourne Road, Dublin, Ireland

The provider enables us to design and evaluate surveys and online forms. In addition to the personal data you enter into the forms, information about your operating system, browser, date and time of your visit, referrer URL, and your IP address will also be collected, transmitted to the provider, and stored on the provider’s servers.

The information you enter in the forms is stored password-protected to ensure that third-party access is excluded and only we can evaluate the data for the specific purpose stated in the form.

When processing personal data necessary for the performance of a contract with you (this also applies to processing operations required to carry out pre-contractual measures), Art. 6 para. 1 lit. b GDPR serves as the legal basis. If you have given us consent to process your data, the processing is based on Art. 6 para. 1 lit. a GDPR. Consent granted can be revoked at any time with effect for the future.

We have concluded a data processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorized disclosure to third parties.

13) Tools and Miscellaneous

Cookie Consent Tool

This website uses a so-called “Cookie Consent Tool” to obtain valid user consents for cookies and cookie-based applications that require consent. The “Cookie Consent Tool” is displayed to users when the page is accessed as an interactive user interface, where consents for certain cookies and/or cookie-based applications can be granted by ticking checkboxes. Through the use of the tool, all cookies/services requiring consent are only loaded if the respective user grants the corresponding consent by ticking the checkbox. This ensures that such cookies are only set on the user’s device if consent has been given.

The tool sets technically necessary cookies to store your cookie preferences. Personal user data is generally not processed in this context.

If, in individual cases, the storage, assignment, or logging of cookie settings does involve the processing of personal data (such as the IP address), this is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in a legally compliant, user-specific, and user-friendly consent management for cookies and thus in the legally compliant design of our Website.

Another legal basis for processing is Art. 6 para. 1 lit. c GDPR. As the data controller, we are legally obligated to make the use of technically unnecessary cookies dependent on the respective user's consent.

Where necessary, we have concluded a data processing agreement with the provider to ensure the protection of our website visitors' data and to prohibit unauthorized disclosure to third parties.

Further information about the operator and the configuration options of the cookie consent tool can be found directly in the relevant user interface on our website.

14) Rights of the Data Subject

14.1 The applicable data protection law grants you the following rights as a data subject against the controller regarding the processing of your personal data (rights to information and intervention), with reference to the respective legal basis for the conditions of exercise:

Right of access pursuant to Art. 15 GDPR;
Right to rectification pursuant to Art. 16 GDPR;
Right to erasure pursuant to Art. 17 GDPR;
Right to restriction of processing pursuant to Art. 18 GDPR;
Right to notification pursuant to Art. 19 GDPR;
Right to data portability pursuant to Art. 20 GDPR;
Right to withdraw consent given pursuant to Art. 7 para. 3 GDPR;
Right to lodge a complaint pursuant to Art. 77 GDPR.

14.2 RIGHT TO OBJECT

IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST WITHIN THE FRAMEWORK OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE RELEVANT DATA. HOWEVER, FURTHER PROCESSING REMAINS RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING. YOU CAN EXERCISE THE RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE RELEVANT DATA FOR DIRECT MARKETING PURPOSES.

15) Duration of Storage of Personal Data

The duration of storage of personal data is determined by the respective legal basis, the purpose of processing, and—if applicable—by the statutory retention period (e.g., commercial and tax law retention periods).

When processing personal data on the basis of explicit consent pursuant to Art. 6 para. 1 lit. a GDPR, the relevant data will be stored until you revoke your consent.

If there are statutory retention periods for data processed in the context of contractual or quasi-contractual obligations on the basis of Art. 6 para. 1 lit. b GDPR, such data will be routinely deleted after expiry of the retention periods, provided they are no longer required for the fulfillment or initiation of the contract and/or we no longer have a legitimate interest in retaining them.

When processing personal data on the basis of Art. 6 para. 1 lit. f GDPR, such data will be stored until you exercise your right to object pursuant to Art. 21 para. 1 GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing serves to assert, exercise, or defend legal claims.

When processing personal data for the purpose of direct marketing on the basis of Art. 6 para. 1 lit. f GDPR, such data will be stored until you exercise your right to object pursuant to Art. 21 para. 2 GDPR.

Unless otherwise specified in the other information in this statement regarding specific processing situations, stored personal data will otherwise be deleted when they are no longer necessary for the purposes for which they were collected or otherwise processed.

Status: 24.03.2026, 11:13:27

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1) Introduction and Contact Details of the Controller

2) Data Collection When Visiting Our Website

3) Hosting & Content Delivery Network

4) Cookies

5) Contacting Us

6) Data processing when opening a Customer Accounts

7) Use of Customer Data for Direct Marketing

8) Data processing for order fulfillment

9) Online Marketing

10) Web Analytics Services

11) Retargeting/Remarketing and Conversion Tracking

12) Site functionalities

13) Tools and Miscellaneous

14) Rights of the Data Subject

15) Duration of Storage of Personal Data

Language

PRODUCT TYPE

SKIN TYPE

CARE LINES

INGREDIENTS

NEW PRODUCTS & OFFERS

SETS & VOUCHERS

BLOG

ACTIVE INGREDIENTS

BRAND

SCIENCE

EXPERTISE

Language

Privacy policy

1) Introduction and Contact Details of the Controller

2) Data Collection When Visiting Our Website

3) Hosting & Content Delivery Network

4) Cookies

5) Contacting Us

6) Data processing when opening a Customer Accounts

7) Use of Customer Data for Direct Marketing

8) Data processing for order fulfillment

9) Online Marketing

10) Web Analytics Services

11) Retargeting/Remarketing and Conversion Tracking

12) Site functionalities

13) Tools and Miscellaneous

14) Rights of the Data Subject

15) Duration of Storage of Personal Data

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